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If you’re not completely happy with our service, we’d like to know more from you to be able to support you.

We ensure that our customers get the best products and service. Sometimes its difficult to achieve perfect solution first time.

When our engineer missed anything or something needs to be checked after the initial work is carried out, we would like you to contact us.

The following procedure, allow us to understand your query or issues bettwr and undertake any corrective action plan if required.

  • know what went wrong
  • Understand, Plan and Work on your complaint in best possible manner
  • Resolve your query and complaint fairly without delay
  • Ensure that you are informed and consulted through out your engagement with us.

How and where to complain

If you are dissatisfied with any aspect of our service or products you can tell us about your complaint in the following ways:

In person – call into our office at the address shown. We are open Monday to Friday from 9.00 am – 5.00pm.

In writing – write to us and address your letter to The Customer Complaint Manager.

By telephone – call us on 07934557446 during our office hours and ask for the Customer Services Department.

By email –

How long will it take?

We aim to resolve your complaint immediately but if we can’t, then we will write to you within seven business days to tell you:

  • Who is dealing with your complaint; and
  • When we will contact you again.
  • Why we have not resolved your complaint;

We will aim to resolve your complaint quickly but it may take longer if it is complex.

We will keep you informed on a regular basis but if you need an update please call us on 07934557446 and ask to speak to the person handling your complaint.

If we are unable to resolve and achieve agreement with you?

If we can’t agree a solution with you within eight weeks, we will:

Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision.


Issue our final decision letter which will explain our final position.